HOUSTON (CBS Houston) – Not even lost luggage could quell the post-vacation high of a Houston couple who happen to be deaf…but a handwritten note on a luggage delivery receipts shocked and angered them.

American Airlines misplaced their bags on their return from Hawaii, but no problem, the airline located the bags and delivered them to their home.

But a handwritten note on the delivery receipt shocked and angered Angela Huckaby and James Moehle.

In pen was written: “Text Only, Deaf And Dumb

“It was just outrageous and cruel and unnecessary,” Moehle’s mother, Kay Moehle told KTRK-TV. “Deaf and dumb. How much more insulting can you get?”

Using sign language Huckaby told the station this was the first time she’s been called such a name. Moehle  is a successful tradesman who was taking his first vacation in 16 years, he was offended, too.

“He’s deaf but he’s not dumb,” Kay Moehle said.

The couple is demanding an apology.

American Airlines sent a statement to KTRK

“We apologize to Mr. Moehle and Ms. Huckaby. It was clearly a very poor choice of words. We’re confident there was no ill will, but we’ll be looking into this further and will be following up with our team members at IAH and the contractor that provides our baggage delivery services.”

But that may not be enough for the couples and their families.

“That person needs to be fired,” Kay Moehle said.  “The dumb one is the one who write the note.”

(TM and © Copyright 2014 CBS Radio Inc. and its relevant subsidiaries. CBS RADIO and EYE Logo TM and Copyright 2014 CBS Broadcasting Inc. Used under license. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed.)

  1. Devan Williams says:

    Reblogged this on "FANS DON'T BOO NOBODIES!" and commented:
    Good Service is Hard to Find these Days

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