Psychology Degree Helps Improves Customer Service At Houston Business Solutions Company
Working in human resources requires many different skills, especially those relating to working with others. Janet Flewelling talks about her experience in HR at Insperity, and how her degree in psychology has helped her succeed.
What degree program did you study?
“I earned a Bachelor of Science degree in Psychology from the University of Evansville in Indiana. I have always been interested in learning more about human behavior, thought processes and the motivation behind decision making.”
What does your current job entail?
“My current position at Insperity is managing director of service operations. Insperity is a leading provider of human resources (HR) and business performance solutions for small and medium-sized businesses. Through our services and products, we help companies with everything from recruiting, training and compliance to payroll processing, employee benefits and retirement services.
After several years as an HR professional, I went into management, with customer service as my primary focus. Currently, I am a managing director over teams that develop products and processes related to delivering HR services and customer services. In today’s environment, the customer is more important than ever, so we constantly strive to ensure that we offer the highest level of service possible.”
Do you feel your education prepared you for your current role?
“My education provided a solid foundation for my career and opened doors for me. Because of my degree, I have a strong sense of understanding the types of decisions and behaviors that are necessary in an HR environment, and know how to work with people in any number of industries, demographics and locations.”
Gillian Kruse is a freelance writer living in Houston. She graduated from Rice University with a great love for all performing and visual arts. She enjoys writing about arts and cultural events, especially little-known ones, to help Houstonians learn about what’s going on in their city. Her work can be found at Examiner.com.